Returns & Refund Policy

Due to hygiene and food safety regulations, we are unable to accept returns of any food supplements or food products that have been opened, used or where the safety seal has been broken, unless the product is faulty, damaged or supplied incorrectly.

If you wish to return an unopened item, please contact us within 14 days of receiving your order.

To be eligible for a return, items must be unopened, unused, in their original packaging and in a resaleable condition.

Returns that do not meet these conditions may not be accepted.

If your order arrives damaged, faulty or you have received the wrong item, please contact us as soon as possible.

To help us resolve the issue quickly, we may ask you to provide your order number, a description of the issue and photographs of the product and packaging.

Once your claim has been reviewed, we will advise whether a replacement, refund or exchange is appropriate.

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed back to your original payment method.

Please note that it may take several business days for your payment provider to process and display the refund.

For hygiene and safety reasons, we cannot accept returns on opened food supplements, opened food products, products with broken safety seals, items damaged due to misuse or gift cards, if applicable.

This does not affect your statutory rights if the product is faulty or not as described.

If you wish to cancel your order, please contact us as soon as possible.

If your order has not yet been dispatched, we will do our best to cancel it and issue a full refund.

Once an order has been dispatched, it must be returned in accordance with this policy.

Unless the product is faulty, damaged or supplied incorrectly, customers are responsible for the cost of returning items.

We recommend using a tracked delivery service, as RP Wellness cannot accept responsibility for returns lost in transit.