Shipping & Returns Policy

Orders are typically processed within 1–2 working days.

Orders placed on weekends or public holidays will be processed on the next available working day.

During busy periods, product launches or promotional events, processing times may be slightly longer.

We currently deliver throughout the United Kingdom.

Once your order has been dispatched, you will receive confirmation along with any available tracking information.

Please note that delivery times are estimates only and may vary depending on the courier and your location.

While we always aim to deliver your order promptly, delays may occasionally occur due to circumstances outside of our control.

This may include courier delays, adverse weather conditions, public holidays or high parcel volumes.

RP Wellness cannot accept responsibility for delays caused by third-party delivery providers.

Please ensure that your delivery address is correct before completing your order.

RP Wellness cannot be held responsible for orders delayed or lost due to incorrect delivery information provided at checkout.

If your order has not arrived within the expected delivery timeframe, or if it arrives damaged, please contact us as soon as possible.

To help us investigate your enquiry quickly, we may ask you to provide your order number, photographs of the parcel, photographs of the product if damaged, and a brief description of the issue.

If you wish to return an item, please contact us before sending your order back.

To be eligible for a return, products must be unopened, unused, in their original packaging and in a resaleable condition.

Returns should be requested within 14 days of receiving your order.

For hygiene and food safety reasons, we cannot accept returns of opened food supplements, opened food products, products with broken safety seals or products damaged due to misuse.

This does not affect your statutory rights if a product is faulty, damaged or not as described.

If you receive a faulty, damaged or incorrect item, please contact us immediately.

Once we have reviewed the issue, we will advise whether a replacement, exchange or refund is appropriate.

Unless the return is due to our error or a faulty product, customers are responsible for the cost of returning items.

We recommend using a tracked delivery service, as RP Wellness cannot be held responsible for returned parcels lost during transit.

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method.

Please allow your payment provider several working days to complete the refund.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.